FAQ

  • Do I need an iPad to use your products?
  • How can I get your planner on my iPad?
  • What’s the upside of a digital planner?
  • Can I share my planner with anyone?
  • Where is my order confirmation?
  • How do I cancel my order?
  • When will my order arrive?
  • My order has arrived but it’s not as I expected. What can I do?
  • What is your refund policy?

Our products

Do I need an iPad to use your products?

Whilst most of our users enjoy our products on their iPad, that's not the only way to do it. Notion is available on all devices! Simply download the template and start planning!

How can I get your planner on my iPad?

Once you have purchased your Notion Template you will get sent a PDF file with a link to your template straight to your inbox. Duplicate the template to your notion workspace and start planning. Have fun!

What’s the upside of a digital planner?

While not much can replace pen to paper, people love our products as they're zero waste and designed to be reused.

Can I share my planner with anyone?

This product is for personal use only, therefore you are not allowed to share or resell any of our templates.

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at studiossakuranbo@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

As our products are digital we do not except refunds or cancellations. However, if you have a problem with your order please contact us straight away via studiossakuranbo@gmail.com

When will my order arrive?

A PDF file will be sent to your inbox as soon as we have processed your order. This usually takes a few minutes after purchase.

My order has arrived but it’s not as I expected. What can I do?

If your order is not as expected please don't hesitate to contact us so we can help out with any problems - studiossakuranbo@gmail.com. We’ll respond within 48 hours.

Payment

What is your refund policy?

Because we offer digital files with instant access after purchase, we do not offer refunds. If you have a question before purchasing, we'd love to chat via email - studiossakuranbo@gmail.com